Frequently

Calen Health is a modern healthcare service offering personalized, on-demand care through a team of highly skilled, experienced doctors with qualifications and expertise in your area of concern.

We serve patients via virtual and in person consultations, with ongoing care available. At Calen Health, you are not a number, your family truly matters to us and we strive to understand you- and your health concerns-fully.

You need to have a quiet space and  will be sent a link to connect to; it can be used on your phone , tablet or computer.   We recommend you have reliable internet speed above otherwise we can revert to a phone call but it's nice to see your face.

We encourage your first consult to be by telehealth over 70% of consults can safely be handled from the convenience of home; see our safety checklist below.

Some conditions are better handled face to face. We can't cover all of them here, and your clinician will guide you, but symptoms such as chest pain, abdominal pain, shortness of breath, or fever require an in person assessment. Skin lesion are better assessed in person.

Of course we will communicate with your existing GP. There will be times when your GP is not available or not expert in certain conditions and clinicians at Calen Health can compliment the skills or your trusted local GP and collaborate for your best health.

It depends on your issue. We think quality care shouldn't be rushed. So please ensure that there is enough time to give us your background for context. If you are very well it can be a quick appointment but please ensure you have completed the pre-screening questionnaire sent to you.

If you are in Australia and have a valid Medicare card then yes; until 1st November 2026 there is medicare eligibility for standard consults up to 19 minutes but to be eligible for medicare rebates for longer consultations you would have to nominate Calen Health as your main provider under MyMedicare. Click here to see the full list of rules.

Generally, consult fees are from $115 per 15 minute appointment, unless there are specialised services such as GP mental health care plans please contact us if you need more details.

When you click to book the appointment, and choose the appropriate length and type, the fees will be revealed to you prior to booking. The standard medicare rebate for 15 minutes is $42.85, please ensure you are eligible for a medicare rebate by clicking here. It is your responsibility to double check your own Medicare eligibility.