Calen Health is a modern healthcare service offering personalized, on-demand care through a team of highly skilled, experienced doctors with qualifications and expertise in your area of concern.
We serve patients via virtual and in person consultations, with ongoing care available. At Calen Health, you are not a number, your family truly matters to us and we strive to understand you- and your health concerns-fully.
You need to have a quiet space and will be sent a link to connect to; it can be used on your phone , tablet or computer. We recommend you have reliable internet speed above otherwise we can revert to a phone call but it's nice to see your face.
We encourage your first consult to be by telehealth over 70% of consults can safely be handled from the convenience of home; see our safety checklist below.
Some conditions are better handled face to face. We can't cover all of them here, and your clinician will guide you, but symptoms such as chest pain, abdominal pain, shortness of breath, or fever require an in person assessment. Skin lesion are better assessed in person.
Of course we will communicate with your existing GP. There will be times when your GP is not available or not expert in certain conditions and clinicians at Calen Health can compliment the skills or your trusted local GP and collaborate for your best health.
It depends on your issue. We think quality care shouldn't be rushed. So please ensure that there is enough time to give us your background for context. If you are very well it can be a quick appointment but please ensure you have completed the pre-screening questionnaire sent to you.
If you are in Australia and have a valid Medicare card then yes; until 1st November 2026 there is medicare eligibility for standard consults up to 19 minutes but to be eligible for medicare rebates for longer consultations you would have to nominate Calen Health as your main provider under MyMedicare. Click here to see the full list of rules.
Generally, consult fees are from $115 per 15 minute appointment, unless there are specialised services such as GP mental health care plans please contact us if you need more details.
When you click to book the appointment, and choose the appropriate length and type, the fees will be revealed to you prior to booking. The standard medicare rebate for 15 minutes is $42.85, please ensure you are eligible for a medicare rebate by clicking here. It is your responsibility to double check your own Medicare eligibility.
Medicare only covers telehealth services when both you and the clinician are physically in Australia at the time of the consultation.
For some types of telehealth appointments, Medicare requires that you have:
had a face-to-face appointment at Calen Health or with a doctor who works at Calen Health in the past 12 months.
From November 1st 2025 to November 1st 2026, the above rule has been waived.
Medicare allows telehealth rebates for certain patients even if you have not seen us face-to-face before.These include (but are not limited to):
- Babies under 12 months of age
- People experiencing homelessness
- People in isolation or quarantine
- People affected by natural disasters
- Urgent after-hours care
- Sexual or reproductive health consultations
- Pregnancy counselling
- Blood-borne virus care
- Aboriginal and Torres Strait Islander patients receiving care through eligible Aboriginal health services.
If any of these apply, please let us know when booking.
Telehealth is great for many situations, but sometimes an in-person visit is safer or more effective, especially when a physical examination is required.
If telehealth isn’t suitable for your needs, we’ll help you arrange an in-person appointment instead.
Because Medicare rules are complex and rebates depend on your personal situation, we may not be able to confirm your eligibility until your clinician has assessed you during the consultation.
We will always do our best to inform you beforehand, but we cannot guarantee Medicare for telehealth or in-person appointments. It is your responsibility to double check if you will receive a Medicare rebate.
To avoid unexpected fees: Please make sure your Medicare details are up to date. If we are your nominated primary health care provider, register with Calen Health in MyMedicare for broader Medicare rebate eligibility.
Let us know if you think you qualify for one of the exemption categories above. If you are unsure, our team is here to help guide you.
All of our appointments are private because Medicare rebates do not cover the cost of high quality care and we do not lower our standards, therefore you will have an out of pocket expense. Medicare is your government insurer which you contribute to with your Medicare levy. Please take any concern regarding the inadequacy of your rebate up with Medicare or your local politician.
We will always explain fees and provide informed financial consent before your appointment. Please call our team if you have any questions.
Our reception team is happy to help.
Please call us or send an enquiry and we’ll guide you through the process.
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Calen Health (ABN 89156164871) provides non-emergency telehealth services delivered by registered Australian health practitioners in accordance with relevant AHPRA standards and state legislation. Calen Health is not a crisis or emergency service. If you require urgent medical attention, call 000 or present to your nearest hospital emergency department.
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